Frequently asked questions
From choosing the right piece to delivery and care. If you need something more specific, we are here to help.
Ask usHow do I choose the right size?
Compare the product dimensions with your available space and the objects or device you will use with it. For pets, check the interior, the entrance and their measurements while resting. If you are unsure, send us your measurements.
Which materials do you use?
Materials and finishes vary by design. Each product page lists its composition, available finishes and care instructions. Check these details before choosing, especially for damp areas or outdoor use.
Does it need assembly?
Assembly requirements vary by product. Check the page for your chosen design and any available PDF instructions. If a detail is missing, contact us before ordering.
How do I clean and care for my product?
Follow the instructions for your specific product and its fabric, where applicable. Avoid prolonged moisture and harsh cleaning products unless the care instructions say otherwise. If you are unsure, ask us before using a cleaning product or washing a component.
How do I choose a device stand, organizer or kids desk?
Compare the product dimensions with your device, belongings and available space. For a kids desk, check the work surface, seat and overall dimensions of each size. Start with the Office & work collection or ask us about a particular design.
When will my order arrive and how much is shipping?
Preparation and dispatch times depend on the product and its availability. Check the product page and the shipping costs shown at checkout for your destination. See our Shipping Policy for details.
Which payment methods are available?
The payment methods available for your order appear at checkout. Review the options and their terms there before completing your purchase. If you have a problem, contact us.
Can I request a business invoice?
You can select an invoice and enter your billing details in the cart before continuing to payment. Please check that they are correct. If you have already ordered or need to correct a detail, contact us with your order number.
How do I return an item or report a product issue?
Read our Returns Policy for conditions, time limits, exceptions and instructions. If you receive an incorrect item or notice damage or a defect, contact us with your order number, a description and relevant photos so we can guide you.
Do you offer business and wholesale options?
Our Business & wholesale page covers corporate gifts, workspaces, businesses that welcome pets and resale enquiries. Send us the products, approximate quantities and preferred delivery date so we can discuss availability and terms.
What information should I send for help choosing?
Tell us which product interests you, where it will be used and the available dimensions. For pets, actual measurements and their resting position help; breed alone is not enough. For devices, send dimensions and the model. Send us your question.